Policy Statement
At Glow Together Fashion Pvt. Ltd., we place the utmost importance on the satisfaction and trust of our valued customers and independent distributors. Our Grievance Redressal Policy is designed to ensure that all complaints, disputes, or concerns are handled efficiently, transparently, and fairly.
We are committed to maintaining a high standard of customer service and accountability by ensuring that every concern is addressed with professionalism and respect. Our Grievance Redressal Team works diligently to provide timely and appropriate resolutions, fostering a relationship built on trust, integrity, and care. By managing all complaints with consistency and efficiency, we aim to uphold our reputation as a customer-centric and responsible organization.
Grievance Policy
1. Reporting a Concern
Any customer or independent distributor facing an issue related to Glow Together Fashion Pvt. Ltd. can reach out to our Grievance Redressal Team through our official Customer Care Helpline or support email mentioned on our website:
https://glowtogetherglobalfashion.com.
2. Timeline for Raising a Concern
Customers or distributors are encouraged to raise their grievances within 30 days from the date of the incident or issue to ensure timely and effective resolution.
3. Resolution Period
Once a complaint is received, our Grievance Redressal Team will investigate the matter thoroughly and provide a fair and satisfactory solution within 30 working days from the date of submission.
4. Resolution Process
The Grievance Redressal Team will assess each concern in accordance with the company’s policies, terms, and ethical standards. All decisions will be made impartially to ensure customer satisfaction and compliance with company guidelines.
5. Policy Updates
Glow Together Fashion Pvt. Ltd. reserves the full right to modify, amend, or update this Grievance Redressal Policy at any time without prior notice. Any changes will be published on our official website to maintain transparency and accessibility.
Our Commitment
At Glow Together Fashion Pvt. Ltd., we are dedicated to providing a seamless experience for every customer and distributor. Our goal is to ensure that every concern is handled promptly, respectfully, and with complete confidentiality.
We encourage open communication and promise to deliver fair resolutions in line with our commitment to ethical practices, customer satisfaction, and long-term trust.
For Assistance or to Raise a Grievance